Guest Services Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Services Manager

Company Description

 

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

 

Job Description

 

This position is responsible for the day‑to‑day leadership of Guest Services and the lobby
operation, ensuring seamless Front Office service delivery, maximum guest satisfaction, and the
safety and security of guests, colleagues, and hotel property. The role serves as the on‑duty
representative of Senior Management in the lobby and public areas, resolving guest issues with
tact, speed, and brand‑aligned service excellence

 

Qualifications

 

Knowledge and Experience 
• Diploma in Hospitality Management preferred
• Additional certification(s) in Tourism management will be an advantage
• Minimum 4-5 years of relevant experience in hotel operations (Front Office/Guest
Services)
• Good reading, writing and oral proficiency in English language
• Working knowledge of MS Office 360 applications
• Opera PMS Proficiency
• High degree of professionalism with sound human resources management and business
acumen capabilitieshttps://careers.accor.com/global/en/job/guest-services-manager-in-swissotel-clark-philippines-clark-freeport-zone-ph-jid-100252

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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