Guest Services Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Services Manager

Additional Information: This hotel is owned and operated by an independent franchisee, HMI Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary
Leads front office guest service operations during assigned shifts, ensuring smooth day-to-day execution, strong guest engagement, and consistent delivery of brand standards. Acts as the primary escalation point for guest concerns while coordinating across departments to maintain seamless operations and a high level of guest satisfaction.
Education and Experience
– Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 5+ years of experience with international hospitality brands
– Business Level proficiency required in the Japanese language
Key Responsibilities
Managing Guest Services Operations and Front Desk Control
• Manage guest arrivals, departures, and service requests during shiftshttps://careers.marriott.com/guest-services-manager/job/D773968D3B69D092C95B553007294582

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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