Guest Services Supervisor

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Looking for a leadership role in a dynamic environment? Join us as a Guest Service Supervisor at Fairmont Hotels & Resorts. You’ll play a key role in ensuring smooth operations, delivering exceptional service, and upholding the highest standards to create memorable experiences for our guests.

Position Type: Permanent
Pay Rate: $27.68/hour
Start Date: June 2026

Job Duties Include:

• Provide leadership, training and guidance with the direction of the Guest Service Manager to the Bell Person team to ensure smooth daily operation of the Guest Services department while maintaining high levels of guest satisfaction.
• Ensure that the operational budget is adhered to and all costs are controlled
• Serve as a liaison for guests by providing information relating to all aspects of the hotel
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives

• Previous leadership experience in a similar environment will be an asset
• Must possess outstanding guest service skills, including professional verbal communication skills
• Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)https://careers.accor.com/global/en/job/guest-services-supervisor-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-95216