Guest Services Supervisor

At DoubleTree by Hilton Houston Medical Center, we believe every guest interaction matters. We’re looking for an energetic, service-driven Guest Service Supervisor to lead our front office team and deliver memorable hospitality experiences every day.

If you thrive in a fast-paced environment, enjoy leading people, and know how to turn great service into unforgettable stays, this opportunity is for you.

What will I be doing:

• Supervise daily guest service and front desk operations
• Lead, coach, and motivate team members to provide exceptional hospitality
• Ensure smooth and efficient guest check-in and check-out experiences
• Respond to guest concerns with professionalism, urgency, and care
• Support training initiatives and uphold Hilton brand standards
• Assist with scheduling, shift coverage, and operational coordination
• Work closely with housekeeping and other departments to ensure guest satisfaction
• Help maintain high service scores, positive reviews, and operational excellence

What we are looking for:

• Previous hotel, hospitality, or customer service leadership experience preferred
• Strong communication, leadership, and problem-solving skills
• Ability to stay organized and composed in a fast-paced environment
• Flexible availability, including weekends and holidays
• Experience with Hilton systems or hotel PMS software is a plus
• A positive attitude and passion for creating exceptional guest experiences

Why Join our Team:

At DoubleTree, hospitality starts with a warm welcome — and that begins with our team members. We offer opportunities for growth, a supportive work environment, and the chance to be part of one of the world’s most recognized hospitality brands.

Bring your leadership, personality, and passion for service — and help us create stays guests will remember long after checkout.

Apply today and be part of something exceptional.

https://jobs.hilton.com/apac/en/job/HOT0CK2J/Guest-Services-Supervisor-DoubleTree-by-Hilton-Houston-Medical-Center