Guest Services Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Services Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

Find your “pura vida”, where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

 

 

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

 

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

About Four Seasons Resort Costa Rica at Peninsula Papagayo:

From our hillside perch overlooking the Pacific Ocean, our expansive Costa Rican resort offers privacy while being your launching pad into boundless adventures. After a day of zip lining, surfing or hiking a volcano, return to our tropical retreat for farm-to-table dining from one of our five restaurants and bars, refreshing swims or relaxing spa treatments. With customized itineraries for families and couples alike, we can’t wait for you to experience “pura vida” at Peninsula Papagayo.

 

Four Seasons Resort Costa Rica is looking for a Guest Services Supervisor who share a passion for excellence and who infuse enthusiasm into everything they do.

 

The Guest Services Supervisor manages the staff, plans, organizes, directs and controls the daily activities of the Guest Service Department, and ensures exceptional service and attention to guests while complying with all Four Seasons’ policies & standards while in the arrival and departure process, as well as in the in house guest service.

 

ESSENTIAL FUNCTIONS:

  • To be involved in handling guests complaints
  • To check that glitches follow ups are happening and done in a timely fashion
  • To greet current glitch guests upon departure
  • To attend the weekly banqueting meeting
  • To coordinate with the Group Manager the groups logistical needs that are linked with the Guest Services Department
  • To coordinate with the Banqueting Manager the events logistical needs that are linked with the Guest Services Department
  • To escort as many possible V.I.P., SA during her/his shift
  • To coordinate the Curbside program
  • To adjust her/his own schedule in order to maximize her/his visibility when most needed

 

Requirements

. High level of English

. Driver’s license

. Experience in a similar position

https://careers.fourseasons.com/us/en/job/REQ10344021/Guest-Services-Supervisor

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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