Guest Shuttle Driver

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

Fairmont Banff Springs is seeking a professional and guest-focused individual to join our Adventure & Experiences team as a Driver. This role delivers curated scenic transportation experiences to Moraine Lake and Lake Louise while ensuring the highest standards of safety, service, and guest engagement. The Guest Shuttle Driver combines luxury transportation with guest hosting while supporting the daily operations of the Adventure & Experiences Centre.

Starting Rate: $20.58 per hour.

This role is not eligible for staff accommodation.

Job Duties Include:

• Safely operate 14-passenger luxury vans
• Execute the scenic loop between Fairmont Banff Springs, Moraine Lake, and Lake Louise
• Provide a smooth, safe, and defensive driving experience at all times
• Welcome guests warmly and set clear expectations for the experience
• Share engaging and accurate information about Banff National Park, wildlife safety, geography, and local history
• Manage guest timing at each destination to ensure smooth departures and adherence to schedule
• Assist guests with loading and unloading personal belongings as needed
• Maintain professional composure in high-traffic or high-volume park conditions
• Conduct pre- and post-trip vehicle inspections and maintain vehicle cleanliness and readiness
• Maintain accurate trip logs, passenger counts, and mileage tracking
• Assist with the daily operation of the Adventure & Experiences Centre including booking rentals and selling products and amenities
• Support bike, hiking gear, and other equipment rental operations
• Communicate guest numbers, timing, and operational updates with the Adventure & Experiences leadership team
• Carry out all other tasks as assigned by the Adventure & Experiences Manager or Executive Team

Your Skills & Qualifications:

• Demonstrate safe driving habits and general driving experience required; experience transporting guests or operating larger vehicles is an asset.

• Valid Class 5 driver’s license in good standing, with a willingness to obtain a Class 4 license prior to the start date of employment. The cost of obtaining the Class 4 license will be reimbursed upon successful completion of the employment contract.

Current driver’s abstract, to be provided prior to your first day

• Previous passenger transportation or hospitality driving experience considered an asset

• Current Standard First Aid with CPR C or higher required

• Strong knowledge of Banff National Park and surrounding attractions preferred

• Excellent organizational and problem-solving skills with the ability to adapt to changing conditions

• Professional, calm, and confident communication style when interacting with guests and colleagues

• Positive, outgoing, and professional attitude with a passion for Banff National Park and the Town of Banff

• Ability to work split shifts including morning and afternoon scenic departures

• Comfortable working outdoors in mountain weather conditions

• Physically capable of lifting up to 50lbs and standing for extended periods

Job Perks & Benefits:

• This role is not eligible for staff accommodation.
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courseshttps://careers.accor.com/global/en/job/guest-shuttle-driver-in-fairmont-banff-springs-banff-canada-jid-88368