Guide – Supervisor

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler’s largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Whistler Experience Guide – Supervisor

Are you passionate about the outdoors? Do you thrive on providing excellent guest experiences? Are you an expert in all things Whistler? Why not combine all aspects of mountain life and luxury hospitality in this role!

This is a full-time, permanent position.

Starting Rate of Pay: $23.30 per hour

We recognize tenure through our compensation – hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $29.80.

Job Duties Include:

• Assist the Health Club & Recreation leadership team on the implementation of UrVenue, the new guest experience platform
• Responsible for facilitating private experiences and covering resort activities as needed
• Training new Whistler Experience Guides on all tours and programming
• Responsible for Whistler Experience Guide Basecamp daily operations
• Ensure the safety and wellbeing of our guests at all times during excursions and events
• Facilitate training for new guides covering all Health & safety practices.
• Be able to answer all guest questions in regard to Whistler Blackcomb, the Whistler community, Sea to Sky corridor and the plant and wildlife in the area
• Responsible for maintaining inventory counts of products, retail and equipment for Whistler Experience programming
• Book all private guided tours and ensure correct billing for all paid experiences
• Complete pre-arrival calls & emails for all private guided tours to prepare for upcoming experiences
• Manage common inbox and respond to guest enquiries
• Work closely with Health Club & Recreation leadership on scheduling resort activities and creation of new programming and special events
• https://careers.accor.com/global/en/job/whistler-experience-guide-supervisor-in-fairmont-chateau-whistler-whistler-canada-jid-66542