Head Concierge

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests.

• Lead and inspire our Concierge team, crafting personalised, anticipatory service that embodies Sofitel elegance and the values of Les Clefs d’Or.
• Curate bespoke recommendations and experiences through exceptional local knowledge and strong relationships with Queenstown’s premium partners.
• Personally welcome VIP guests with refined recognition and attention to detail, creating meaningful moments that elevate every stay.
• Champion a culture of luxury service, coaching and developing your team to deliver polished, intuitive hospitality in every interaction.

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• As experienced Concierge, you hold affiliation with Les Clefs d’Or
• Full, clean valid manual driver’s license
• Previous experience in five star luxury environment
• Projects professional image at all times through personal presentation / interpersonal skills.
• Maintains awareness of industry trends in service, product and presentation.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Effective verbal and written communication skills.
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Sofitel.
• https://careers.accor.com/global/en/job/head-concierge-in-sofitel-queenstown-hotel-and-spa-queenstown-new-ze-jid-80184