Head Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th-century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin-starred dining and escape into a Four Seasons world of timeless beauty.

About the role
In this key role, you will be responsible for overseeing and coordinating the daily operations of the Concierge and Guest Services team, ensuring every guest enjoys a seamless and memorable stay. Reporting to the Front of House Manager, you will lead by example, inspiring your team to deliver anticipatory, thoughtful, and personalized service that reflects the legendary Four Seasons standards. You will also build strong relationships with local partners and curate unique experiences that showcase the best of Taormina and Sicily.

What you will do

• Lead and supervise the daily operations of the Concierge Desk and Guest Services team, ensuring smooth communication and excellence in guest service.
• Provide guidance, training, and motivation to both the Concierge and Guest Services teams to ensure a culture of warmth, efficiency, and professionalism.
• Handle guest requests promptly and effectively, from transportation and restaurant reservations to tailor-made itineraries and special experiences.
• Develop and maintain strong partnerships with local vendors, tour operators, and cultural institutions to enhance the guest experience.
• Manage daily administrative duties, including scheduling, reporting, and coordination with the Front of House Manager.

What you bring

• Minimum 3 years of experience in a Concierge supervisory or leadership role within a luxury hotel environment.
• Strong leadership, communication, and problem-solving skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong ability to lead, inspire, and develop a diverse team, fostering collaboration and a sense of pride in service.
• Fluency in Italian and English; additional languages are considered an asset

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Meals available at our Employee Restaurant
• https://careers.fourseasons.com/us/en/job/REQ10362882/Head-Concierge-Season-2026-Taormina