Head Host

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it’s an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

SCOPE OF POSITION 

The Head Host is responsible for leading the Host and Hostesses team to deliver a seamless, professional, and personalised guest experience from arrival to departure. This role oversees reservations, guest relations, front-of-house organisation, VIP management, and hostess operations while maintaining the highest standards of luxury hospitality in line with Wild Honey St James and Sofitel standards. The position is also responsible for overseeing voucher redemption, cashiering procedures, PM account management, and related SOP compliance, ensuring operational efficiency, financial accuracy, and exceptional guest service at all times.

Responsibilities

• Lead and supervise the Host Team, ensuring exceptional service, grooming, presentation, and professionalism at all times.
• Manage all restaurant reservations across multiple platforms, ensuring accuracy, effective table management, and optimal guest flow.
• Maintain detailed guest profiles, preferences, and VIP records to deliver personalised and memorable experiences.
• Lead daily briefings, communicating bookings, VIPs, operational priorities, and service updates clearly to the team.
• Collaborate closely with Restaurant Management, Floor Teams, Kitchen, and Reservations to ensure smooth and efficient service delivery.
• Monitor guest satisfaction, handling feedback and complaints professionally and implementing improvements where required.
• Ensure all reservation enquiries and guest communications are responded to promptly, professionally, and in accordance with luxury hospitality and brand standards.
• Oversee the F&B Reservations function in the absence of the Executive Reservations Manager, ensuring continuity of service and taking responsibility for reservation operations.
• https://careers.accor.com/global/en/job/head-host-in-sofitel-london-st-james-hotel-london-united-kingdo-jid-110427