Head Spa Therapist

A Head Spa Therapist is responsible for overseeing the daily operations of a spa, ensuring high standards of service, and providing exceptional treatments to clients. maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

What will I be doing?

As a Head Therapist, you are responsible for performing the following tasks to the highest standards:

• Oversee and manage spa therapists and other staff members
• Conduct regular training sessions to keep the team updated on new techniques and products.
• Handle scheduling and ensure adequate staffing levels.
• Attending Hilton Trainings and monthly departmental meetings as required
• To ensure high standards of cleanliness in the department
• To report any maintenance issues to Front Office Manager
• Assist in all areas of the operations as requested by Spa Manager
• To be fully aware of current and future services offered by the hotel
• To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
• Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
• Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
• Accurately process all billing and posting for spa and retail services: report any overages and shortages to Spa Manager
• Accurately explain spa treatment menu and packages to guests
• Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
• Maintain the quality of service and overall appearance of treatment rooms
• Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
• To ensure high standards of cleanliness in the department
• Provides courteous and efficient guest service from point of arrival through check out
• Orient the guests through our spa facilities, greets guests and provides personal guest service
• https://jobs.hilton.com/apac/en/job/HOT0BHVB/Head-Spa-Therapist-Female