Head Therapist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.

About the Role

As Head Therapist, you will support the SPA Manager in ensuring the highest standards of service delivery across all SPA treatments. You will play a key role in coordinating the daily operations of the therapy team, acting as an internal advisor and technical reference for therapists. Through hands-on supervision, coaching, and training, you will guide the team in the correct execution of aesthetic treatments, massages, and all SPA services, ensuring consistency, excellence, and alignment with Four Seasons standards.

This role requires a highly skilled therapist with strong leadership capabilities, a passion for mentoring others, and a deep commitment to delivering exceptional guest experiences.

What You Will Do

• Support the SPA Manager in the daily coordination of SPA operations, with a primary focus on treatment quality and service execution.
• Supervise and guide therapists during service delivery, ensuring technical excellence, consistency, and adherence to brand and hygiene standards.
• Act as a technical expert and internal advisor for all SPA treatments, including massages, aesthetic services, and wellness rituals.
• Deliver ongoing on-the-job training, coaching, and skill development for therapists, supporting onboarding and continuous improvement.
• Monitor guest feedback related to treatments and proactively address service gaps through corrective actions and retraining when needed.
• Ensure correct application of treatment protocols, product usage, and equipment handling.
• Collaborate with the SPA Manager on updating treatment standards, supporting the implementation of new services and seasonal offerings.
• Promote a positive, professional, and collaborative team culture aligned with Four Seasons values.
• https://careers.fourseasons.com/us/en/job/REQ10369999/Head-Therapist