Health Club Manager

The Verandah Athletic Club is an upscale, 24-hour private fitness and recreation facility located within the beautiful 7-acre park at the Hilton Anatole Hotel in Dallas, Texas. Spanning 86,000 square feet, the club offers an exceptional experience for both hotel guests and members.

We are excited to add a Health Club Manager to our team! This role is a fantastic opportunity to make a meaningful impact on guest and member experiences while leading operations in a premier fitness environment.

What Will I Be Doing? 

Primary Purpose

Lead the membership experience for the Verandah Club by overseeing all aspects of club operations, member billing, retention, and sales initiatives.

Key Responsibilities

• • Membership Administration & Billing
    • Manage all aspects of membership billing, renewals, applications, and database accuracy.
    • Ensure timely invoicing, payment processing, and reporting for financial transparency.
  • Retention & Member Relations
    • Develop and execute retention strategies to maintain high satisfaction and minimize cancellations.
    • Act as the primary contact for member inquiries, issues, and feedback, resolving concerns promptly.
    • Implement regular touchpoints (emails, check-ins, surveys) to strengthen member relationships.
  • Sales & Revenue Growth Initiatives
    • Plan and execute membership sales campaigns, referral programs, and promotional offers to drive new sign-ups.
    • Collaborate with marketing and operations to develop creative sales materials and outreach.
    • Track and analyze sales and retention metrics to identify opportunities for improvement.
  • Operational Support
    • Coordinate with Fitness Center Supervisors to ensure member-facing operations (locker rooms, amenities, classes) meet brand standards.
    • Support scheduling of membership-related staff and ensure consistent service quality.
    • https://jobs.hilton.com/apac/en/job/HOT0C8QT/Health-Club-Manager-Hilton-Anatole