hief Concierge

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

• Supervise all activities of the team.
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision-making; demonstrate honesty/integrity; leads by example.
• Encourage and builds mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviors.
• Supervise and manage employees. Manage all day-to-day operations. Understand employee positions well enough to perform duties in employees’ absence.
• Establish and maintain open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensure concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicates expectations, recognizes performance, and produces desired results.
• Managing Bell/Door/Valet Operations
• Create and coordinate work schedules and assign posting positions, maximizing coverage and optimizing efficiency at all times.
• Record guest requests for luggage and valet service and train employees on venue features and services.
• Ensuring the driveway, lobby, entrance and baggage storage areas are clean and presentable.
• Conducting performance reviews and ensuring that all equipment and supplies are working properly.
• Set an example for employees by being present and working during peak business periods and events.
• Strong organizational skills.
• Ability to organize, manage and supervise the delivery and retrieval of luggage and the fast and efficient parking of cars during large events, such as parties and weddings.
• Coordinate luggage deliveries and distribute pertinent guest arrival and departure details to team members.
• Supervising Bellmen, transferring and storing guest luggage and responding to guest requests.
• Inspect guest rooming standards and acquaint guests with rooms and their featureshttps://careers.accor.com/global/en/job/chief-concierge-in-rixos-murjana-king-abdullah-economic-city-saudi-ar-jid-93772