Ho’olei Guest Relations Attendant

JOB DESCRIPTION

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Ho’olei Guest Relations Attendant to join the team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

Want to learn more? Hotel Website, Facebook, Instagram, YouTube

What will I be doing?

Serve as the goodwill ambassador for Ho’olei at Grand Wailea and Maui.  Greeting residents and guests while building relationships and create value for all.  Acknowledge guest differences and cater to special needs.  Be visible to guests and staff and be knowledgeable about the property, amenities and services offered to Ho’olei at Grand Wailea guests. Serve as first responder to guest requests, issue resolution and shuttle services.  Assisting guests with transportation, luggage assistance, inspecting of Villa’s, setting up of special items for guest needs, delivery of items per guest requests, provide information and respond to guest concerns, monitor building for safety and security concerns. 

Classification: Part-Time

Shift: Various – must be available to weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $23.50 and is based on applicable and specialized experience and location.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• https://jobs.hilton.com/apac/en/job/HOT0BQCO/Ho-olei-Guest-Relations-Attendant-Part-Time-Grand-Wailea-A-Waldorf-Astoria-Resort