Host/ess

Mandarin Oriental, Barcelona is looking for a Hostess – fijo discontinuo to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona’s Paseo de Gracia, home to several historic modernist works and architectural gems by Gaudí.

About the job

Based at Mandarin Oriental, Barcelona within the Food & Beverage Department, the Hostess is responsible for welcoming guests, managing reservations, and ensuring a smooth and personalized dining experience from arrival to departure. The Hostess reports to the Restaurant Manager.

As Hostess, you will be responsible for the following duties:

• Welcoming guests in a warm, friendly, and professional manner.
• Managing reservations and coordinating table seating efficiently.
• Ensuring optimal guest flow and minimizing waiting times.
• Maintaining clear communication with the service and kitchen team.
• Personalizing guest experiences and handling special requests.
• Maintaining cleanliness and organization of the reception area.

As Hostess, we expect from you:

• Strong interpersonal and communication skills.
• Excellent grooming and presentation.
• Highly responsible and reliable.
• Ability to work under pressure in a fast-paced environment.
• A team player with a multicultural mindset.
• Strong focus on guest satisfaction, always remaining calm and courteous.
• Previous experience in a similar role, preferably in luxury hospitality.
• Fluency in English; additional languages are a plus.https://careers.mandarinoriental.com/jobs/host-ess-fijo-discontinuo-barcelona-catalunya-spain