Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.
Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.
Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.
Surrounded by two of southern Europe’s most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.
DESCRIPCIÓN DE FUNCIONES
El Pool Host/Hostess es la primera impresión del huésped cuando llega a las zonas de recreación del hotel, dando una calurosa bienvenida y asegurando el bienestar y la interacción con el huésped, elevando el nivel de servicio y atención.
Responsabilidades principales
Atención y servicio al cliente
· Da la bienvenida y reconoce a todos y cada uno de los huéspedes con una sonrisa, contacto visual y un saludo cordial, utilizando el nombre del huésped siempre que sea posible.
· Acompaña a los huéspedes a sus tumbonas, proporcionando las toallas de cortesía, y asegura su confort.
· Interactúa con los huéspedes de manera constante, creando conexiones reales, y provee esta información al resto del equipo para generar experiencias personalizadas y de la más alta calidad.
· Conoce en profundidad las normas de la piscina, incluyendo la reserva de hamacas, y comunica proactivamente a los clientes para evitar información incorrecta que pueda derivar en queja.
· Gestiona las reservas de tumbonas.
· Sigue los procedimientos VIP, da la bienvenida a los huéspedes VIP y les despide cordialmente.
· Conoce las incidencias de huéspedes, se familiariza con ellos, y contribuye a incrementar el nivel de satisfacción
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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