About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.
Key Responsibilities:
· Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
· Manage reservations and seating arrangements, optimizing the flow of guests in the dining area.
· Provide menus and information about specials, answering any questions guests may have.
· Monitor dining room activities, ensuring a smooth service experience.
· Assist in maintaining cleanliness and organization of the hostess station and dining area.
Our Ideal Hostess candidate will have:
· Excellent Communication Skills: Ability to greet and engage guests warmly, provide clear directions, and communicate effectively with both guests and team members.
· Friendly and Welcoming Attitude: A positive, outgoing personality to make guests feel comfortable and valued from the moment they arrive.
· Organizational Skills: Capable of managing reservations, coordinating seating arrangements, and keeping track of guest preferences efficiently.
· Professional Appearance: Presents themselves well, as the hostess is often the first point of contact for guests and represents the restaurant’s image.
· Time Management: Ability to manage busy shifts, seat guests in a timely manner, and keep the flow of the restaurant running smoothly.
· Multitasking Ability: Can handle multiple responsibilities, such as answering phones, managing the waitlist, and assisting with guest inquiries, all while maintaining a calm demeanor.
· Team Player: Works well with other team members, including waitstaff and kitchen staff, to ensure a seamless dining experience for guests.
· Problem-Solving Skills: Capable of handling guest concerns or special requests with tact and efficiency, ensuring guest satisfaction.
· Knowledge of Reservation Systems: Familiarity with digital reservation platforms or willingness to learn to manage bookings and guest seating.
· Attention to Detail: Pays attention to guest needs, special requests, or dietary restrictions to ensure a personalized and thoughtful experience.
· Adaptability: Comfortable working in a fast-paced environment and able to adjust quickly to changes in guest flow or operational demands.
· Customer-Focused: Understands the importance of delivering excellent service and ensuring that guests leave with a positive impression of the restaurant.
· Multilingual Skills (preferred): Ability to communicate in multiple languages is a plus, especially in tourist-heavy or international locations.
· Calm Under Pressure: Maintains composure and professionalism during busy periods or stressful situations.
· Passion for Hospitality: A genuine interest in creating a welcoming atmosphere and enhancing the guest experience.
· Work Experience: 2 Years
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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