Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! You will greet guests with a smile and ensure they feel valued from the moment they walk in. As a Hostess, you’re not just making guests feel at home – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Perform all opening and closing duties, especially handling e-mails and guest communications, responding to all enquiries and special requests.
• Answer the telephones according to Conrad Hotel standards and have a full understanding of the restaurant operation.
• Manage all the reservations and ensure all the reservations are handled swiftly.
• Arrange the service flow and seating plan through the restaurant operation.
• Greet guests at the door immediately and seat them comfortably.
• Maintain high standards of conditions of the restaurant through constant inspections, notifying those responsible for any improvements or repairs to be made.
• Effectively handle guest complaints and report to a manager of situation and resolution.
• Respond properly in any hotel emergency of safety situation.
• Coordinate and successfully perform the daily secondary duties.
• Perform other tasks or projects as assigned by hotel management and staff.
• Ensure the grooming standard are being met and maintained, demonstrating a professional image for our guests.
• Ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience.
• Bid “farewell” to guests, ensuring guest satisfaction has been reached and to encourage repeat guests.
• Guide our guests in organizing a private event in the outlet.
• Create a guest database collecting the contact details, guest preferences and feedback from previous visits.
• Ensure streamline communication with the team and guests and achieve consistent results.https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/215627
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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