Hotel Administrator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Hotel Administrator

Company Description

 

At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.

If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!

 

Job Description

 

As a Hotel Administrator, you’ll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.

Working hours: Monday to Friday, 9:00am–5:00pm

Key responsibilities will include (but are not limited to):

  • Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels.
  • Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential.
  • Efficiently manage bookings, including changes and cancellations.
  •  Record guest preferences and special requests for seamless communication with departments.
  • Collaborate with the front office and teams to optimise occupancy and guest satisfaction.
  • Ensure accurate reservation details and smooth check-ins for every guest.

 

Qualifications

 

The successful candidate will possess the following:

  • Previous experience in reservations or office roles within hospitality.
  • Familiarity with Opera Cloud or similar systems is a plus.
  • Strong communication, organisational, and problem-solving skills.
  • Positive attitude, professional appearance, and a passion for hospitality.
  • Flexible with work hours and adaptable to changing needs.
  • Fluent in English (additional languages are a bonus).

 

Additional Information

 

Why Join Us?https://careers.accor.com/global/en/job/hotel-administrator-in-ibis-cambridge-central-station-cambridge-united-ki-jid-99047

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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