Hotel Assistant Manager

QUALIFICATION REQUIREMENTS:

• College degree qualified in Hospitality Management preferred.
• A minimum of three years hotel Rooms Division experience rooms, including at least one to two years in an leadership position.
• Excellent personal presentation and interpersonal skills, good problem-solving ability and proficient in Hotel property management systems, in particular Opera.
• Fluent in reading, writing and spoken both English & Arabic language skills.
• Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills.

JOB FUNCTIONS:

• Have a thorough knowledge of the Front Office systems, such as Opera, Web Checkin, Key etc.
• Understands and is able to perform all duties of the Front Office, Guest Services and Concierge Agents as well as Manager on Duty.
• Reviews daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escorts them to and/or from their rooms effectively.
• Together for the FO supervisors, reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return guests and groups.
• Liaise with the team on all group arrivals to ensure the rooming lists, accounting instructions and special requests are adhered to.
• Communicates closely with the Night Manager and other Assistant Managers to ensure follow up on special guests, glitches etc. keeping FOM/FDM well informed as to problems and actions taken, using the Glitch Database and other communications (verbal and written).
• https://careers.fourseasons.com/us/en/job/REQ10344891/Hotel-Assistant-Manager