Hotel Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires’ Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

About the role:

The Hotel Assistant Manager supports in directing and controlling the activities of the Front Office, Telephone, Guest Services, Guest Relations and Concierge Departments to create a special welcoming and memorable experience for our guests.

What you will do:

• Ensure the smooth registration and cashiering functions of the Front Office.
• Oversee a team of Assistant Managers and Front Office staff, ensuring accurate communication and follow-up on any problems, guest requests, and special requirements.
• Reviews daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests.
• Support in communicating with the Director of Revenue/Reservations Manager on room availability and selling strategy to maximize occupancy, revenue and rate.
• Handle any guests’ issues or complaints in an understanding and hospitable manner, ensure they are resolved and followed through in the most appropriate and best manner

What you will bring:

• Bachelor’s degree, preferably hospitality background or equivalent experience
• Previous luxury hospitality experience preferred; New York experience is preferred.
• 2-3 years of previous experience in similar role preferred
• You will have excellent personal presentation and interpersonal skills, good problem-solving ability
• Proficient in Hotel property management systems, in particular Opera and Micros Fidelio.
• Fluent in reading, writing and spoken English language skills.  Multiple languages a plus.
• Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills.

What we offer: 

• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates
• https://careers.fourseasons.com/us/en/job/REQ10352940/Hotel-Assistant-Manager