Hotel Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Old-world elegance along the Caspian Sea. Straddling the Middle East, Europe and Asia, the enigmatic capital of Azerbaijan sits on the coast of the opal-blue waters of the Caspian Sea, with the Caucasus Mountains to the west. Our beaux-arts–style Hotel is perched along the waterfront in the heart of central Baku, with the medieval walls of the Inner City just steps away and a trio of flame-shaped, modern skyscrapers flickering nearby. It’s a contrast that perfectly sums up our evolving city: ancient, modern and a little daring, all at once. Join us for breakfast on the terrace at Zafferano, followed by a relaxing treatment in our sun-lit penthouse Spa, then come discover Baku with us.

About the role

We are currently looking for a Hotel Manager, who will be responsible for strategically overseeing all aspects of our hotel operations to ensure the delivery of exceptional guest experiences, operational excellence, and financial performance. This role requires a hands-on leader with a strong sense of ownership and a passion for hospitality and attention to detail.

You will provide effective leadership for the entire hotel team, directly managing department heads and indirectly supervising all hotel staff. Your leadership will foster a culture of service excellence, teamwork, and continuous improvement.

What you will do

• Oversee daily hotel operations across all departments, including Front Office, Housekeeping, Food & Beverage, Security, Spa operations.
• Ensure operational efficiency, quality standards, and adherence to brand and service expectations (e.g., Four Seasons or equivalent luxury standards).
• Develop and implement policies and procedures that enhance guest satisfaction and operational consistency.
• Ensure the delivery of consistently high service standards, with a focus on personalized, anticipatory guest experiences.
• Actively manage and respond to guest feedback and complaints, ensuring timely resolution and continuous service improvement.
• Recruit, train, and retain top talent; foster a positive and productive work environment.
• Conduct regular performance evaluations, coaching, and mentoring for department heads and team members.
• Drive team motivation and engagement through hands-on leadership, recognition, and empowerment.
• Serve as a role model and culture carrier, actively engaging with employees across departments.
• Prepare, manage, and monitor the hotel’s annual operating budget, ensuring cost control and revenue targets are met.
• Analyze financial and operational reports, KPIs, and labor productivity to inform strategic decision-making.
• Maintain a solid understanding of labor management practices and evolving business models to optimize resources and service delivery.
• Monitor market trends, guest demographics, and competitive landscape to identify new opportunities and stay ahead of industry developments.
• Ensure compliance with all health, safety, legal, labor, and brand requirements.
• Maintain strong relationships with suppliers, vendors, and local authorities to support smooth operations and favorable partnerships.
• Oversee property maintenance, cleanliness, and appearance, working closely with Engineering and Housekeeping to maintain high standards.

What you bring

• Proven experience in hotel management or a senior leadership role in a full-service or luxury hotel environment.
• Strong leadership, team-building, and interpersonal skills with the ability to inspire and develop others.
• Excellent financial and business acumen, including budgeting, forecasting, and KPI analysis.
• Solid understanding of labor standards, guest satisfactio
• https://careers.fourseasons.com/us/en/job/REQ10354780/Hotel-Manager