About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

About the role:

The Four Seasons Hotel Philadelphia is seeking a Hotel Security Officer to join our Security team. As a Security Officer, you will play a vital role in ensuring the safety and security of guests, employees, and hotel property. You will monitor hotel premises, respond to incidents, enforce policies, and provide exceptional guest service while maintaining a calm and professional demeanor at all times.

What you will do:

• Patrol hotel grounds, guest floors, public areas, and back-of-house spaces to ensure a safe and secure environment.
• Monitor CCTV and alarm systems, reporting any suspicious activity or safety hazards.
• Respond promptly to emergencies, including medical situations, fire alarms, security breaches, and guest concerns.
• Document and report all incidents accurately and in a timely manner using hotel security software.
• Assist with crowd control during hotel events and maintain a visible presence in public areas.
• Support hotel staff and management in managing disruptive behavior and ensuring compliance with hotel policies.
• Provide courteous and professional assistance to guests, including directions, information, or support during emergencies.
• Coordinate with local law enforcement or emergency services as needed.
• Uphold the hotel’s high standards of confidentiality, discretion, and professionalism.

What you bring:

The qualified candidate will possess a passion for flawless service and the highest level of integrity and work ethic.

• High school diploma or equivalent (required).
• Prior security, military, or law enforcement experience preferred but not required.
• Basic computer skills are required, including the ability to use email, incident reporting software, and CCTV monitoring systems.
• Strong communication and interpersonal skills with a guest-focused approach.
• Ability to remain calm and professional under pressure.
• Basic knowledge of safety and emergency procedures (fire, medical, evacuation).
• Physical ability to stand, walk, and patrol for extended periods and respond quickly to incidents.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Valid security license or certification (if required by local/state regulations).
• CPR/First Aid certification preferred or willingness to obtain.

What we offer:

COMPLIMENTARY

• Room night stays at Four Seasons worldwide
• Employee meals prepared by our culinary team
• Dry cleaning and alteration of employee uniforms

DISCOUNTED

https://careers.fourseasons.com/us/en/job/REQ10352997/Hotel-Security-Officer