House Car Driver

The House Driver is responsible for transporting guests to and/or from the hotel and local areas in a friendly, efficient, and courteous manner using safe driving practices. Performs the daily responsibilities of these positions and assists where necessary to ensure optimum service to guests/visitors.

RESPONSIBILITIES:

•     Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
•     Transporting guests to various facilities from/to the resort
•     Keeping the vehicle clean, tidy and filled with gas during shift.
•     Greeting guests in a professional and courteous manner.
•     Operating the vehicle in a safe manner.
•     Keeping the vehicle on schedule at all times
•     The ability to sit and drive for prolonged periods.
•     Flexibility to work shifts that will include early mornings, evenings, weekends and public holidays.
•     A warm and welcoming personality and willingness to engage with our guests.
•     Represents the company in a visibly professional manner, demonstrating pride and care in appearance and grooming.
•     Ensure that standards are maintained at a superior level on a daily basis.
•     Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
•     Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
•     Maintain positive guest relations at all times.
•     Be familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately.
•     Resolve guest complaints, ensuring guest satisfaction.
•     Knowledge of hotel services, features, and amenities.
•     Must perform their job functions to the hotel’s expected level of service.
•     Assist Airport Greeters and Bell Staff whenever necessary in performing all job functions.
•      Accommodate all guest requests in an accurate and efficient manner.

All other duties as required by Direct Manager and Supervisor.

QUALIFICATIONS:

·       Experience: Minimum two years’ experience as a driver in a luxury or ultra-luxury setting.

·       Licenses & Certifications: Clean driving record is a must