Housekeeper Porter

About Orient Express 

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.

About Orient Express Venezia at Palazzo Donà Giovannelli 

Orient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space.

Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.

Our Housekeeping Porters play a crucial role in maintaining the impeccable standards of cleanliness and presentation expected at our 5-star luxury hotel. They support the housekeeping team by ensuring public areas, back-of-house spaces, and guest room corridors are spotless and orderly, contributing to an exceptional guest experience.

Key Responsibilities:

Housekeeping Operations:

• Deliver fresh linen, towels, and guest amenities to guest floor pantries and Room Attendant carts as needed.
• Collect soiled linen and towels from guest rooms and service areas, transporting them to the laundry.
• Empty trash and recycling bins from guest rooms and service areas, ensuring proper disposal.
• Assist Room Attendants with the removal of heavy trash, moving furniture, or other physically demanding tasks as required.
• Stock and organize housekeeping storage rooms, pantries, and trolleys with supplies, ensuring they are always tidy and well-maintained.
• Deliver special requests to guest rooms, such as extra towels, pillows, rollaway beds, or cribs, in a timely and courteous manner.
• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Orient Express local SOP as well as Leading Quality Assurance (LQA) and Forbes Five Star standards, and aims to achieve the targets set by management.

Public Area & Back-of-House Cleaning: 

• Clean, dust, vacuum, sweep, and mop all public areas including lobbies, hallways, elevators, stairwells, guest corridors, and public restrooms.
• Ensure public restrooms are continuously stocked with paper products, soap, and other supplies, and maintained to the highest hygiene standards throughout the day.
• Clean and polish furniture, fixtures, and decorative items in public spaces.
• https://careers.accor.com/global/en/job/housekeeper-porter-in-orient-express-palazzo-dona-giovannelli-venice-ita-jid-77655