Housekeeping Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We’re Hiring!

Come join our Four Seasons Family! We are hiring for a Housekeeping Coordinator!

About the role:

Housekeeping Coordinator assigns rooms to the Self-Inspectors/Public Area Attendants and supports the overall day-to-day efficiency of the Housekeeping Operation. The Coordinator is responsible for answering all internal and external Housekeeping telephone/e-mail/radio requests. Monitors all HotSOS requests and communicates with multiple departments to ensure completion of all guest/internal requests.

What you will do:

• Record every telephone/radio call in a log book/database. Will also handle guest requests for the Laundry/Valet Department.
• The ability to utilize all systems that relate to Housekeeping: Opera, Word, Golden, Excel, HotSOS, REX, and Outlook.
• Assign room assignment boards (Self Inspector Attendants) in REX or Opera.
• Organize the Housekeeping office ensuring files are updated.
• Monitors the completion of Traces.
• Reviews guest profiles through Golden and executes any request from Golden to Res/HotSOS.
• Prepares the room discrepancy report.
• The ability to utilize the telephones adhering to Four Seasons standards.
• The ability to expedite any guest requests as quickly as possible and notify Housekeeping management of any glitches.
• Record any glitches and information management team and/or properly resolve to ensure guest satisfaction.
• https://careers.fourseasons.com/us/en/job/REQ10343404/Housekeeping-Coordinator