Housekeeping Coordinator

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces.

About the role

Under the supervision of the Director of Housekeeping, Assistant Director of Housekeeping and Assistant Housekeeper(s) the desk attendant is responsible for answering all Housekeeping telephone calls and facilitating the operating efficiency of the department. As a point of contact with the guest, the Desk Attendant plays a vital role in terms of guest.

协助客房总监，客房副总和副经理，负责接打客房部所有的电话和提高客房部的工作效率，作为客房部和顾客的枢纽，协调员扮演着一个非常重要的角色。

What you will do

• Record every telephone call in a log book/database noting the action taken, who is responsible and whom the call was received by.  Guest requests have the highest priority. May also handle guest requests for the Laundry/Valet Department. 将所有的电话记录在日志上，是谁接的，打给的谁，并采取对因的行动，客人的要求具有最高优先级，也可以客人的洗衣要求。
• Organizing the Housekeeping office, ensuring files are updated, making photocopies, word processing and other administrative tasks. 整理客房部办公室，确保所有文件被更新，影印，并做文字处理和其他管理任务。
• Take key inventory to ensure all section keys/master keys are accounted for; any missing keys must be reported to most senior Housekeeping Manager on duty and the Security Department immediately. 对客房部钥匙进行整理和列表，如果有任何的钥匙遗失，必须马上通知当天的客房部值班经理和保安部门。

What you bring

• Minimum 6 months’ experience in related position with Four Seasons or other organization. 至少6个月于四季酒店或国际五星级酒店同等职位工作经验。

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package. 具有竞争力的薪酬、工资和全面的福利待遇
• Excellent Training and Development opportunities. 优秀的培训和发展机会
• Complimentary Accommodation at other Four Seasons Hotels and Resort. 全球任何四季酒店的员工折扣
• Complimentary Dry Cleaning for Employee Uniforms. 免费干洗员工制服
• Complimentary Employee Meals. 免费员工餐
• Complimentary Employee Dormitory. 免费员工宿舍
• Complimentary Employee Shuttle Bus. 免费员工班车

Schedule & Hours:

https://careers.fourseasons.com/us/en/job/REQ10344567/Housekeeping-Coordinator