Housekeeping Floor Supervisor

JOB DESCRIPTION

Support the housekeeping team to deliver spotless, safe, and welcoming guest rooms by upholding Hilton brand standards, ensuring timely service, and fostering a culture of care and accountability.

What will I be doing?
As a Floor Supervisor, you oversee daily housekeeping operations on assigned floors to guarantee that every guest room and area meets Hilton standards. You assign and monitor Room Attendant tasks, inspect rooms for quality and readiness, and support your team with training, feedback, and guidance. By anticipating guest needs, resolving issues promptly, and collaborating with other departments, you help create a consistent and memorable guest experience.

Team Oversight & Assignments

• Verify staff attendance, coordinate breaks, and prepare daily assignment sheets.
• Assign room keys and maintain accurate key control and security records.
• Prioritize and update status of check-out and vacant rooms in HotSOS or equivalent system.
• Support scheduling, staffing adjustments, and workload balance as needed.

Inspections & Quality Assurance

• Inspect guest rooms and corridors using Hilton checklists; ensure all standards are met.
• Directly communicate deficiencies to Room Attendants and ensure corrections.
• Monitor DND rooms to verify accurate status.
• Ensure cleanliness, sanitation, and organization of all assigned areas.

Guest & Service Focus

• Anticipate guest needs and respond promptly to service requests or complaints.
• https://jobs.hilton.com/apac/en/job/HOT0BZU6/Housekeeping-Floor-Supervisor-Hilton-Aruba-Caribbean-Resort-Casino