Housekeeping & Front Office Coordinator

Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Housekeeping & Front Office Coordinator to the team!

The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences.

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

In this dynamic role, you will support both the Housekeeping and Front Office teams to ensure seamless operations and exceptional guest experiences.

Most days, you will serve as the Housekeeping Coordinator, where your responsibilities will include dispatching team members, managing communications, and providing essential administrative support to help the department run efficiently and uphold the highest standards of cleanliness and service.

On the remaining days, you will transition into the role of Front Office Rooms Coordinator, focusing on pre-arrival planning and guest personalization. This includes managing room blocks, processing special reservation requests for individuals and groups, and preparing VIP key packets. You’ll also coordinate special arrangements to ensure a smooth and memorable stay for all guests.

Housekeeping Coordinator: 

• Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient manner
• Use and maintain the work order system and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reports
• Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team members
• https://jobs.hilton.com/apac/en/job/HOT0BOOV/Housekeeping-Front-Office-Coordinator-Waldorf-Astoria-Washington-DC