Housekeeping Manager

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Housekeeping Manager

Housekeeping is the heart of the hotel! As a Housekeeping Manager, you will lead your team to take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space.  The Housekeeping Manager plays an important part in creating memorable experiences for our guests and colleagues. You will lead by example to uphold and adhere to departmental policies and procedures, safety and sanitation policies, and service standards to the expectation and satisfaction of our guests, external or internal. Assisting in the day-to-day operation with the Housekeeping Director to ensure that the facility is clean, reset and prepared for the activities for that business day.

What you will be doing:

• Overseeing day-to-day operations of the Housekeeping department to ensure that facility and guestrooms are clean and orderly.
• Ensure that staff is compliant with local and company policies, as it relates to safety, cleanliness and brand standards.
• Ensures that projects/department milestones/goals are met and within budget.
• Organizing workflow and ensuring that associates understand their duties or delegated tasks
• Visually observing associate productivity and providing constructive feedback and coaching when applicable
• Determines and communicates necessary projects for operation or cleanliness
• Assists in prioritizing the daily activities for the overnight team
• Check vacant, checked out and occupied guest rooms for cleanliness, working order, products accounted for and overall presentation as to standard.
• Check out of order and out of service daily, updating status, ensuring progression or work if any, releasing rooms for sell and communicating and changes
• Evaluating individual and team performance to identify training needs to meet operational, safety or sanitation requirements
• To follow up with housekeepers regarding guestroom cleanliness and presentation not meeting standards

Your experience and skills include:https://careers.accor.com/global/en/job/housekeeping-manager-in-fairmont-century-plaza-los-angeles-united-states-jid-90399