Company Description
Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Hawthorn Dining Room & Bar, 24-hour In-Room Dining and more than 19,000 sq.ft. of newly renovated event space, Fairmont Palliser is truly the place to be. Join us in delivering the iconic luxury experience.
Job Description
The Housekeeping Manager oversees the cleanliness, maintenance, and presentation of guest rooms and public areas. Responsible for leading and training housekeeping staff, ensuring compliance with health and safety standards, and upholding brand service standards to deliver an exceptional guest experience.
- Supervise and coordinate daily activities of housekeeping colleagues, including room attendants, supervisors, and housepersons.
- Ensure guest rooms, public areas, and back-of-house spaces meet cleanliness, hygiene, and brand standards through regular inspections.
- Schedule and assign duties to optimize staff efficiency, workflow, and coverage during peak periods and special events.
- Train, mentor, and evaluate staff on cleaning procedures, guest service, and safety protocols; foster a positive, team-oriented work environment.
- Coordinate with Front Office, Maintenance, and other departments to ensure seamless guest experiences and timely resolution of issues.
- Manage inventory and ordering of linens, guest amenities, cleaning supplies, minibar products, and housekeeping equipment; monitor usage, replenishment, and reconciliation.
- Maintain accurate records of inventory, payroll, schedules, performance, accidents, and incidents in line with company and regulatory requirements.
- Enforce health, safety, and fire emergency procedures; ensure compliance with all applicable laws and regulations; respond promptly to emergencies.
- Handle guest complaints and requests efficiently to ensure satisfaction and service recovery.
- Assist in recruitment, onboarding, and ongoing training of new team members as required.
- Prepare and analyze regular reports on occupancy-related productivity, costs, and departmental performance to support operational goals.
- Carry out additional duties assigned by the Executive Housekeeper.
Qualifications
- High school diploma or equivalent (post-secondary education in hospitality is an asset).
- Proven experience in housekeeping or related roles, with prior supervisory or managerial experience in hotels, resorts, or similar environments preferred.
- Computer proficiency – especially with Microsoft Office and Opera.
- Must be flexible with work schedule, availability on evenings, weekends, and holidays as required by business needs.
- Strong communication and interpersonal skills – ability to interact with guests, colleagues and other departments.
- Strong knowledge of cleaning procedures, inventory control, and staff scheduling.
- https://careers.accor.com/global/en/job/housekeeping-manager-in-fairmont-palliser-calgary-canada-jid-65479
