Housekeeping Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Housekeeping Manager

Job Description

 

The Housekeeping Manager is responsible for ensuring the day-to-day operation of the Housekeeping Department in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

  • Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, Trust You Surveys, letters and/or phone calls, in an attentive, courteous, and efficient manner.  Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Housekeeping personnel according to Hotel SOP’s.
  • Execute Standard of the Week training, using the steps to effective training according to Hotel standards.
  • Maintain a regularly scheduled cleaning program (i.e. floor care, deep cleaning, etc.) and maintain a detailed checklist for each position.
  • Assist in maintaining and controlling all housekeeping equipment.
  • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
  • Assist in conducting monthly inventories of guest supplies, cleaning supplies, and operating supplies.
  • Ensure that large guestroom turns are managed and organized efficiently.
  • Ensure consistency with departmental opening and closing procedures.
  • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Hotel SOP’s.
  • Maintain and boost employee morale by being present, positive and supporting the team.
  • Inspect rooms daily and ensure that some rooms are inspected with Housekeeping Supervisors regularly.
  • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards.
  • Assist in maintaining required pars of all Housekeeping and Laundry supplies.
  • https://careers.accor.com/global/en/job/housekeeping-manager-in-raffles-boston-boston-united-states-jid-90859

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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