Housekeeping Manager

Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Housekeeping Manager (Full-Time).

What is in it for you:

• Wonderful company culture – our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Pay: $58,000-$60,000

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Co-ordinate the operations of the Housekeeping and Colleague Uniform Departments
• Handle guest concerns and follow through on actions required
• Ensure the effectiveness of all work teams through staff planning, hiring and scheduling, while adhering to budgeted productivity standards
• Responsible for ensuring consistency in exceeding guest service expectations
• Conduct daily inspections of guestrooms and public areas
• Ensure that all Fairmont standards are in place and monitor performance against these standards
• Actively participate in Guest Satisfaction initiatives
• Ensure effective leadership and on-going colleague training and development
• Provide regular feedback and coaching to colleagues and conduct regular performance reviews
• Drive the efforts toward the achievement of improved Colleague Engagement Index results
• Committed to Health and Safety in the workplace
• Communicate and co-operate with other departments to ensure the highest levels of guest service are maintained
• Build strong inter-departmental relationships with peers
• Ensures Lost & Found property/procedures are followed accurately and consistently
• Actively participate and promote environment awareness
• Involvement in special project and renovation
• Other duties as assigned

• Previous leadership experience required
• Minimum two years’ experience in Housekeeping
• Experience in Front Office or other operational department an asset
• Proactive with a meticulous eye for detail
• Excellent and proven interaction and training skills
• Communication in French an asset
• https://careers.accor.com/global/en/job/housekeeping-manager-full-time-in-fairmont-chateau-laurier-ottawa-canada-jid-80135