Housekeeping Manager

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Housekeeping Manager

You lead at the heart of our iconic hotel. As Housekeeping Manager, you will use your leadership, operational expertise, and interpersonal strengths to drive excellence across our Housekeeping operations, ensuring every guest Feels Welcome from the moment they enter their room.

What Is in It for You:

• An inclusive, empowering company culture where people are at the heart of everything we do
• The opportunity to work alongside passionate hospitality professionals committed to making the world a more welcoming place
• Competitive pay starting at $70,000, with annual reviews based on market conditions, performance, and capabilities
• Complimentary meals during your shift through our Colleague Dining Program
• Complimentary dry-cleaning of business attire
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, with up to 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, dental, vision, life, and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and the option to enroll in the Group Registered Retirement Savings Plan
• 10 days of paid vacation annually, increasing with service, along with statutory holidays and paid birthday leave
• Complimentary hotel stay for newly hired colleagues, including breakfast for two through our BE OUR GUEST program
• Colleague benefit card with discounted rates at Accor properties worldwide.
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building, dating back to 1939
• Learning programs designed to sharpen your skills
• Opportunities to contribute through Corporate Social Responsibility activities

What You Will Be Doing:

Leadership & Operations

• Lead and manage all aspects of the Housekeeping Department, ensuring service standards and brand expectations are consistently met
• Drive a culture of accountability, empowerment, and engagement within the team
• Ensure five-star cleanliness standards across guest rooms, public areas, and heart-of-house spaces

Guest Experience

• Address guest concerns promptly, ensuring quick follow-up and memorable recovery
• Monitor guest satisfaction indicators and implement service-improvement strategies

People Development & Colleague Engagement

• Mentor, coach, and develop colleagues through ongoing training, feedback, and recognition
• https://careers.accor.com/global/en/job/housekeeping-manager-in-fairmont-hotel-vancouver-vancouver-canada-jid-107093