Housekeeping Operations Manager

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Housekeeping Operations Manager. As a Housekeeping Operations Manager you create an engaging work environment for colleagues of Fairmont Jasper Park Lodge is as important as turning moments into memories for our guests. The Housekeeping Operations Manager is responsible for overseeing all housekeeping operations within the Jasper Park Lodge and ensure a seamless guest experience.

What you will be doing:   

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Follow departmental policies, procedures and service standards
• Oversee daily operations of the Housekeeping and Laundry departments as assigned
• Ensure the highest standards of cleanliness in accordance with the Hotel standards, policies and procedures
• Maintain the adherence to Fairmont brand standards
• Assist in effectively managing employee relations within the department
• Handle guest complaints and follow through on action required
• General office administration which includes payroll, scheduling, ordering supplies and inventory control
• Assist in the organization and actively participates in the monthly department communication meetings
• Ensure all employees are trained to work safely
• Progressive evaluation of staff performance in collaboration with their direct supervisors
• Maintain and creating initiatives in support of our Brand constituents.
• Monitor health and safety regulations and W.H.I.M.S. training
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Follow all safety and sanitation policies
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Other duties as assigned