Housekeeping Operations Manager

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure! 

Fairmont Jasper Park Lodge is entering an exciting new chapter as our guest rooms and accommodation spaces undergo a full refresh, featuring new finishes, furnishings, and elevated amenities. As the Housekeeping Operations Manager, you will play a critical leadership role in ensuring these newly renovated spaces are launched and maintained to the highest luxury standards from day one.

This position requires strong operational oversight, exceptional attention to detail, and the ability to lead teams through change with clarity and consistency. If you take pride in operational excellence, developing high-performing teams, and caring for brand-new product, this is an opportunity to help set the benchmark for cleanliness, presentation, and service in our next chapter.

What you will be doing:   

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Follow departmental policies, procedures and service standards
• Oversee daily operations of the Housekeeping and Laundry departments as assigned
• Ensure the highest standards of cleanliness in accordance with the Hotel standards, policies and procedures
• Maintain the adherence to Fairmont brand standards
• Assist in effectively managing employee relations within the department
• Handle guest complaints and follow through on action required
• General office administration which includes payroll, scheduling, ordering supplies and inventory control
• Assist in the organization and actively participates in the monthly department communication meetings
• Ensure all employees are trained to work safely
• Progressive evaluation of staff performance in collaboration with their direct supervisors
• Maintain and creating initiatives in support of our Brand constituents.
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Follow all safety and sanitation policies
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Other duties as assigned

Your experience and skills include: 

• Previous Supervisory experience required
• 3 years of Housekeeping experience, preferably in a 4+ star Property
• Strong organization and communication skills necessary
• Laundry experience an asset
• Valid Alberta driver’s license required https://careers.accor.com/global/en/job/housekeeping-operations-manager-in-fairmont-jasper-park-lodge-jasper-canada-jid-102263