Housekeeping Supervisor

A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives

What will I be doing?

As a Housekeeping Supervisor, you are responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience. A Housekeeping Supervisor will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Oversee housekeeping operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Housekeeping team
• Competent in property management systems
• Assist other departments wherever necessary

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0C3MW/Housekeeping-Supervisor