Housekeeping Supervisor

The Housekeeping Supervisor is responsible for ensuring the day-to-day operation of housekeeping department in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

• Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Respond to all guest requests, problems, complaints and/or accidents presented through reservations, Trust You Surveys, letters and/or phone calls, in an attentive, courteous, and efficient manner.  Follow up to ensure guest satisfaction.
• Assist in coaching and motivating colleagues in the department.
• Assist in executing Standard of the Week training, using the steps to effective training according to Hotel standards.
• Maintain a regularly scheduled cleaning program (i.e. floor care, deep cleaning, etc.) and maintain a detailed checklist for each position.
• Assist in maintaining and controlling all housekeeping equipment.
• Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
• Assist in conducting monthly inventories of guest supplies, cleaning supplies, and operating supplies.
• Monitor rooms on queue throughout the day
• Ensure that large guestroom turns are managed and organized efficiently.
• Ensure consistency with departmental opening and closing procedures.
• Maintain and boost employee morale by being present, positive and supporting the team.
• Inspect rooms daily and ensure that some rooms are inspected with housekeeping managers daily
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards.
• Assist in maintaining required pars of all Housekeeping and Laundry supplies.
• Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
• Ensure guest privacy and security by correctly
• https://careers.accor.com/global/en/job/housekeeping-supervisor-in-raffles-boston-boston-united-states-jid-90860