Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
As Housekeeping Supervisor, you will supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
Your Day to Day
• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
• Promote teamwork and quality service through daily communication and coordination with other departments
• Assist with deep cleaning projects and assist housekeeping staff during high volume periods
• Support recruitment duties to ensure the housekeeping team is adequately staffed
• Ensure team members are trained and in compliance with brand standards, service behavioursand government regulations
• Inspect all assigned suites/rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action.
• Provide adequate retraining as needed
• Routinely perform all housekeeping duties necessary including making beds, vacuuming and cleaning guest suites to ensure guest satisfaction.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Demonstrate a sound awareness of Workplace Health and Safety policies and procedures and ensure the dissemination of information to all team members.
• Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.
• Maintaining “green” initiatives (example: container recycling and cleaning agents).
• Ensure health and wellbeing
What we need from you
• Minimum 2 years’ experience working in housekeeping in a hotel
• Supervisory or training experience preferred
• Strong organisational skills
• Good verbal and written communication skills and the ability to engage well with both the team and guests
• Strong attention to detail
• Opera experience is preferred
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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