Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
DUTIES AND RESPONSIBILITIES:
· Assist with scheduling and room assignments to ensure proper coverage.
· Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
· Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
· Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
· Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
· Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
· Control expenses and minimize waste within all areas of housekeeping.
· Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
· Promote teamwork and quality service through daily communication and coordination with other departments.
· May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
· Report, turn in, and/or log all lost and found items according to established procedures.
· May regularly assist with deep cleaning projects.
· May assist with other duties as assigned.
ACCOUNTABILITY:
This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.
QUALIFICATIONS AND REQUIREMENTS:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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