Housekeeping supervisor

Raffles & Fairmont the Red Sea, positioned in the kingdom’s groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Key Responsibilities

Operational Supervision & Quality Assurance:

• Supervise daily housekeeping operations, including guest rooms, suites, public areas, and back-of-house areas.
• Conduct thorough inspections of rooms and public areas to ensure adherence to Raffles cleanliness, presentation, and brand standards.
• Ensure all rooms are prepared and released in a timely manner according to arrival priorities and VIP requirements.
• Monitor and ensure proper handling, storage, and usage of cleaning supplies, linens, and equipment.

Guest Experience & Service Excellence:

• Ensure guest rooms reflect impeccable attention to detail, including amenities placement, linen quality, and room ambiance.
• Address guest requests and housekeeping-related concerns promptly, professionally, and discreetly.
• Coordinate special setups, turn-down services, and bespoke in-room arrangements for VIPs and special occasions.
• Support service recovery efforts by ensuring swift corrective action and follow-up.

Team Leadership & Development:

• Lead, coach, and motivate housekeeping attendants and public area staff to uphold Raffles service culture and work ethics.
• Conduct daily briefings to communicate priorities, VIP movements, and quality expectations.
• Provide on-the-job training and continuous feedback to maintain high performance standards.
• Assist in performance evaluations, scheduling, and attendance monitoring.

Coordination & Communication:

https://careers.accor.com/global/en/job/housekeeping-supervisor-raffles-the-red-sea-in-raffles-the-red-sea-umluj-saudi-arabia-jid-80128