Housekeeping Supervisor

Join us at Novotel — where life doesn’t just happen, it hums, buzzes and bursts with passion!

As a global leader in hospitality, we welcome you exactly as you are. With us, you’ll find a role and a brand that matches your personality — whether you’re bold, calm, quirky, quietly brilliant, or all of the above. We’ll back you to grow and learn every day, helping you find purpose in your work and explore the endless possibilities across the wider Accor family.

By joining us, you’ll become a Heartist® — because at the end of the day, hospitality isn’t just a job. It’s a work of heart.

You’ll step into a genuinely caring environment, surrounded by a team where you can fully be yourself. It’s a place to grow, to discover new paths, and to chase career opportunities — right here in your hotel, across other properties, throughout the country, or even on the other side of the world if adventure calls.

You’ll also enjoy exclusive benefits (the kind you’ll definitely want to brag about), plus real recognition for the mahi you put in each day.

And no matter your role, everything you do with us will carry meaning. You’ll help create moments that stick — memorable, impactful experiences for guests, colleagues, and even the planet.

Hospitality is a work of heart.
Come join us — and become a Heartist®.

Do you love the idea that guests leave absolutely raving about their stay because your team worked their magic behind the scenes? Do you get a quiet thrill from a perfectly made bed, a spotless corridor, and a room so crisp it practically sparkles? Are you the calm, collected type who stays cool as a cucumber even when the departures list is long and the clock is ticking?

If so, this could be your perfect next step.

As a Housekeeping Supervisor at Novotel & Ibis Rotorua, you’re not just leading a team — you’re leading the charge in delivering the first and last impression our guests take with them. You’ll be the operational heartbeat of the department, making sure our Heartists have what they need, rooms are guest-ready, and standards are consistently shining.

Every fresh room, every seamless turnaround, every delighted guest — you had a hand in making it happen.

What you will be doing:

• Supervising and supporting a diverse team of Room Attendants and Housepersons across two bustling hotels
• Conducting room checks to ensure quality, consistency, and those signature “wow” moments
• Supporting the Housekeeping Manager in coordinating daily operations, allocating rooms, and managing team workflow
• Training, coaching, mentoring, and uplifting your Heartists so they thrive and grow
• Responding to guest requests and ensuring their experience is exceptional
• Collaborating closely with Front Office and Maintenance to keep operations running smoothly
• Helping maintain housekeeping supplies, linen levels, and equipment
• Jumping in hands-on when needed — because great leaders lead from the front

If you’re someone who loves high standards, smooth operations, genuine teamwork, and creating an environment your team can be proud of, then we’d love to hear from you.

Your experience and skills will include:

https://careers.accor.com/global/en/job/housekeeping-supervisor-novotel-and-ibis-rotorua-in-novotel-rotorua-lakeside-rotorua-new-zealand-jid-86479