In Room Dining Manager

Mandarin Oriental Punta Negra, Mallorca is looking for an In Room Dining Manager to join our Food & Beverage Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness – each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings. 

About the job 

Based at the Mandarin Oriental Punta Negra, as the IRD Manager you will be responsible for all operational, administrative, and financial aspects of In-Room Dining, ensuring the highest standards of service and guest satisfaction.

As IRD Manager, you will be responsible for the following duties: 

• Oversee all operational and administrative aspects of In-Room Dining (IRD), prioritizing tasks according to business volumes and ensuring compliance with company policies, SOPs, quality measures, and Mandarin Oriental service standards.

• Monitor guest satisfaction from arrival to departure, ensuring compliance with MOHG Legendary Quality Experiences (LQEs), MOHG Pillars, and service standards. Handle verbal and written complaints effectively, follow up on guest requirements, build meaningful guest relationships, and inspire colleagues to create memorable MOWOW moments.

• Collaborate with the Chef de Cuisine to develop menus, pricing strategies, and promotional activities aligned with market demands. Ensure all physical and digital menus are accurate, up to date, clean, and well presented, while identifying opportunities to improve food and beverage quality and maximize revenue.
• https://careers.mandarinoriental.com/jobs/in-room-dining-manager-costa-d-en-blanes-illes-balears-spain