In-Room Dining Server

Mandarin Oriental, Boston is looking for an On-Call Server to join our In-Room Dining team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites will set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa will introduce Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston in the In-Room Dining Department in Boston, the Part Time In-Room Dining Server is responsible for the intake of all guest in-room dining inquiries and orders; providing a personalized dining experience by providing detailed recommendations, processing orders, and coordinating the set up and delivery to guests.

The In-Room Dining Server reports to the In-Room Dining Manager.

As In-Room Dining Server, you will be responsible for the following duties:

• Deliver in room dining order to the guests within the quoted time
• Set up the dining table and/or tray accurately and in timely manner
• Verify guest satisfaction before leaving the room
• Check accuracy of order before delivering
• Maintain extensive knowledge of food and beverage to assist guests with suggestions and upsell our products, including liquors and cocktails
• Do all side work and preparation of equipment for the continuation of the operation
• Make sure that all silver and glasses are wiped and spotless
• Make sure that all product served are accounted for on the final bill before presenting it
• Anticipate guest needs
• Provide excellent service to all guests
• Assist Guest courteously and efficiently, providing service for any guest’s request
• Attend daily pre-meal/communication meeting
• Attend monthly department meeting
• Assist order taker when necessary
• Pick up trays and trolleys on a timely manner
• Other duties as assigned by management.
• https://careers.mandarinoriental.com/jobs/on-call-in-room-dining-server-boston-massachusetts-united-states