Income Auditor

WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE

At Tivoli LA VIE Muscat Hotel & Residences, we embody a culture of timeless hospitality, sophistication, and warm service. As Tivoli team members, we are committed to the following principles:

• We take pride in the quality of our work, our appearance, and the way we communicate with guests and colleagues.
• We use initiative and sound judgment to find effective solutions for guests and team members.
• We collaborate across all departments to deliver exceptional service at every moment.
• We embrace innovation and continuously seek new ways to enhance the guest experience.
• We treat every guest and colleague with respect, dignity, and care—everyone is valued.
• We uphold the highest standards of professionalism, honesty, and integrity.
• We represent our hotel and Oman with pride to guests from around the world.

WHY THIS JOB EXISTS

This role exists to support the financial effectiveness, accuracy, and integrity of Tivoli LA VIE Muscat Hotel & Residences, contributing to smooth nightly financial operations and ensuring the timely completion of all audit and reporting functions.

As part of the Finance Department, this role safeguards the hotel’s financial records, ensures proper internal controls, and maintains compliance with policies and procedures. High ethical standards are essential to sustain the confidence of leaders, colleagues, and external stakeholders, and to uphold the hotel’s reputation for excellence.

At Tivoli, we value respect, collaboration, and service excellence. We work together to ensure the financial stability of the hotel while supporting the overall guest experience at the highest quality.

KEY DUTIES AND RESPONSIBILITIES

This list highlights the primary duties for the role, but it is not exhaustive. Tivoli team members are expected to proactively support the business and contribute to continuous improvement.

• Review and verify all entries made by the Night Auditor daily, ensuring the accuracy of the Gross Revenue Report and timely distribution.
• Complete all OPERA system worksheets, including general cashier summaries, deposit verifications, over/short reports, routing checks, miscellaneous vouchers, and petty cash documentation.
• Ensure that all charges—including adjustments, rebates, and miscellaneous postings—are accurately recorded.
• Audit the coding and account allocations for all prior-day rebates, miscellaneous charges, and paid-outs.
• Reconcile guest ledger and city ledger totals between OPERA reports and the general ledger; coordinate with the Accounts Receivable Clerk for accuracy.
• Prepare and ensure the accuracy of weekly flash reports and submit them to the corporate office according to the required schedule.
• Back up all journals at month-end, perform month-end closing tasks, and generate the general ledger interface file.
• Properly file and archive all finance-related documents in accordance with company policies.
• Reconcile unearned income, membership accounts, and ensure cash balances align with General Cashier and Accounts Payable records.
• Follow up on Night Audit discrepancy reports (GIG sheets) and communicate findings to the Accounting Manager.
• Maintain a communication logbook with the Night Audit team for accurate handovers.
• Support Department Heads by advising on revenue trends, rebate levels, and any variances exceeding acceptable norms; ensure all rebates and adjustments include valid documentation.
• Reconcile sales tax payable on a monthly basis.
• Perform additional duties as directed by the Director of Finance or Accounting Manager.
• Report any cashiering-related system violations immediately to the Director of Finance and Accounting Manager.
• Provide coverage for the Night Audit function when required.
• Contribute to the hotel’s ongoing quality improvement initiatives.
• Maintain strong working relationships with other departments to support smooth operations.
• Assist guests with telephone or switchboard inquiries when required.

HOW YOU CAN SUCCEED IN THIS ROLE

The most successful individuals in this role at Tivoli LA VIE Muscat Hotel & Residences consistently demonstrate the following qualities:

Working with Others

• Anticipate and exceed the needs of guests and colleagues.
• Use initiative and sound judgment to resolve issues calmly and efficiently.
• Enjoy collaborating with others to achieve shared goals and support the team.
• Act with professionalism, respect, and integrity at all times.

Taking Responsibility

• Conduct all financial and operational activities with honesty, fairness, and confidentiality.
• Prioritize workload effectively and maintain organized, structured work habits.
• Manage time carefully, demonstrate strong attention to detail, and work independently when needed.
• Maintain a positive and solution-oriented attitude under pressure.
• Review work thoroughly to ensure accuracy.

Delivering Results

• Commit to meeting and exceeding performance standards.
• Continuously develop professional skills and technical competencies.
• Perform tasks in accordance with established policies, procedures, and internal controls.
• Consistently contribute to delivering an exceptional guest experience.

• College diploma in hotel management or financial majors
• Previous experience in Front Office
• Experience with Front Office Systems
• Good level of English both written and spoken