Key Responsibilities:
• Provide first-level support for all IT-related issues (hardware, software, networks, etc.)
• Assist in maintaining and monitoring hotel IT infrastructure, including servers, networks, telephony, and Wi-Fi systems.
• Troubleshoot system and network problems; diagnose and solve hardware/software faults.
• Support Property Management System (PMS), Point of Sale (POS), and other hotel systems.
• Install, configure, and maintain desktop and laptop computers, printers, and other peripherals.
• Ensure data backups are running correctly and assist in disaster recovery plans.
• Coordinate with vendors and IT support partners when necessary.
• Maintain an inventory of IT assets and ensure proper documentation.
• Support end users in a courteous and efficient manner, ensuring minimal disruption to operations.
• Assist in IT-related projects and rollouts as directed by the IT Manager.
• Ensure compliance with Accor’s IT policies, procedures, and standards.
• Monitor IT security and assist in enforcing cybersecurity best practices.
• Support AV equipment for meetings and events as required.
Diploma or Degree in Information Technology, Computer Science, or a related field.
• 1–2 years of IT experience, preferably in a hotel or customer-facing environment.
• Basic knowledge of Windows OS, MS Office, network systems, and hotel applications (Opera PMS, Micros POS, etc. is a plus).
• Strong problem-solving skills and ability to work under pressure.
• Good communication and interpersonal skills.
• Willingness to work in shifts, including weekends or holidays if needed.
• Familiarity with Accor systems and standards is an advantage.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]
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