IT Assistant

The resort is committed to delivering exceptional guest experiences through high service standards, sustainability initiatives, and a strong focus on team member development. NH Collection Maldives Reethi Resort fosters a collaborative and inclusive work culture, offering opportunities for professional growth while embracing responsible tourism and authentic Maldivian hospitality.

• Provide first-level IT support to all departments for hardware, software, and system issues.
• Install, configure, and maintain computers, printers, POS terminals, IP phones, and other IT equipment.
• Assist in monitoring and maintaining network connectivity, servers, Wi-Fi, internet, and email systems.
• Support resort systems including PMS, POS, HR, payroll, and other operational applications.
• Perform routine system checks, updates, backups, and antivirus monitoring.
• Ensure compliance with IT security, data protection, and confidentiality policies.
• Maintain IT inventory, licenses, asset records, and documentation.
• Coordinate with external vendors and service providers when required.
• Assist with team member onboarding and offboarding (system access, email, user accounts).
• Support IT projects, upgrades, audits, and tasks assigned by the IT Manager.
• Follow all Minor Hotels IT standards, SOPs, and brand guidelines.

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Minimum 1–3 years experience in an IT support role, preferably in a resort or hotel environment.
• Knowledge of hardware troubleshooting, basic networking, Windows OS, and MS Office.
• Familiarity with hotel systems (PMS / POS) is an advantage.
• Strong communication, problem-solving, and organizational skills.
• Ability to work independently, as well as part of a team.
• Willingness to work flexible hours as per operational requirements.

Naturally Extraordinary.