IT Assistant Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

About the role:

At Four Seasons, we believe that every guest and team member deserves a seamless and exceptional technology experience. As part of our team, you’ll play a vital role in ensuring our hospitality tech not only meets but exceeds expectations, creating moments that truly delight.

High Expectations: Guests expect flawless tech experiences – any downtime may impact guests and employee satisfaction and reviews.

Innovation:  Stay updated on hospitality tech trends like AI-powered services, advanced mobile technology and IoT integration.

Discretion & Professionalism: Handle sensitive guest and business data with the utmost confidentiality.

What you will do:

• Ensure critical systems, specifically Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
• Establish and maintain user procedures and hardware familiarization for all systems.
• Provide administration services, to include contribution to technology capital and operating budgets
• Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
• Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property
• Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
• Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards
• Assist in the co-ordination of new acquisitions and major projects as required.
• Participate in property-level, corporate-initiated technology implementations.
• Good knowledge and support for Desktop OS and applications including patches.
• Provide direct guest support and quality support to function rooms and conference services
• Administer Microsoft Applications, connection to global VPN and other communication tools
• Assist in collecting evidence for PCI HSA review and IT Review
• Ensure that hardware and software inventory are updated on a regular basis

What you bring: 

• Highest level of integrity and transparency
• Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams
• https://careers.fourseasons.com/us/en/job/REQ10349723/IT-Assistant-Manager