IT Assistant Manager

Key Duties & Responsibilities

• Implement and manage information systems policies, procedures, and security measures, including regular password updates and access control.
• Provide training and support to user departments on computer system operations and newly installed applications.
• Liaise with vendors for hardware maintenance, software upgrades, and implementation of new systems.
• Coordinate with the corporate office on IT policies and ensure their implementation across the hotel.
• Conduct regular hardware and software audits, maintaining an up-to-date inventory of all IT assets.
• Monitor and manage information systems departmental costs, expenses, and capital expenditures.
• Participate in hotel projects related to Information, Communications, and Technology, coordinating with relevant departments and external partners.
• Oversee the installation and smooth operation of key hotel systems, including Opera PMS, SUN Financial System, Simphony Point of Sale System, PayTrax, HSIA, and IPTV.
• Develop and maintain computer operation manuals, emergency plans, and user documentation.
• Ensure the timely procurement of necessary computer forms and supplies in coordination with the Purchasing Department.

• Degree in computer science or related field
• Good knowledge of Opera, MICROS/Simphony POS, Oracle, SUN system & Microsoft products used in a hotel environment, a must. Experience in Call Accounting, Voice Mail, Fax Server, Windows Servers and Networking technologies are preferred.

• Hard working and willing to work beyond normal working hours or even at night as and when required.
• Able to work independently under pressure.
• Creative, organized and possesses analytical thinking ability. Programming knowledge is an advantage.
• Good inter-personal skills and communication skills with computer users, peers and superiors.
• Ability to handle computer –related projects such as interfaces, upgrades and analysis of systems and software. Also, good ability to start and carry on project scheduling, implementation and completion of projects.
• Able to respond to computer related situations in the various operating departments, and provide assistance to ensure the hotel’s computers are working and used properly
• Must be an active member of the Information & Communication Technology Association of Zambia (ICTAZ).

CV must include 3 traceable referees with valid email addresses and mobile numbers.