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Job Description
The IT Intern will play a key supporting role in daily operations. This position is designed to assist in maintaining smooth IT functions while allowing the IT lead to focus on high-priority infrastructure projects, ongoing network migration, and alignment with Accor compliance standards.
Specific Responsibilities:
- Provide first-level support for basic IT issues, including troubleshooting hardware, software, and connectivity problems.
- Diagnosing and resolving technical issues related to hardware, software, and network connectivity.
- Monitoring system performance and identifying potential issues to ensure optimal functionality.
- Assisting with the implementation and maintenance of network infrastructure throughout the hotel, including cabling and equipment setup.
Other Responsibilities:
- Creating training materials and documentation for end-users on various IT topics.
- Maintaining accurate records of hardware and software inventory, network configurations, and other relevant information.
- Providing administrative support to the IT team, such as preparing, managing emails, and handling help desk tickets.
- Researching new technologies and potential solutions to address technical challenges.
Qualifications
- Minimum Matric (Grade 12)
- Enrolled in or recently graduated from a IT qualification in Information Systems, Computer Science, or Technical Qualifications in Information Technology.
- Sound understanding of computer hardware, software, and networking concepts
- Ability to analyse and troubleshoot technical issues effectively.
- Strong written and verbal communication skills to interact with team members, end-users and guests
- Ability to manage tasks, prioritise work, and maintain accurate records.
- Ability to work effectively as part of a team and collaborate with others.
- The IT field is constantly evolving, so interns need to be able to adapt to new technologies and learn quickly.
- Important for accuracy and quality in technical work.
- May be needed for interacting with users.
- Prior internship experience (advantage)
