Laundry Manager

About the job

The Laundry Manager is responsible for the overall management and operation of the hotel’s laundry services, including guest laundry, linen processing, and uniform care. This role ensures the highest standards of cleanliness, quality, and efficiency in all laundry operations, in line with Mandarin Oriental’s legendary service standards.

In a pre-opening environment, the Laundry Manager is instrumental in establishing systems, workflows, and quality standards while building a high-performing team to ensure seamless operations from opening day.

As Laundry Manager, you will be responsible for the following duties:

Pre-Opening & Setup

• Lead the setup and commissioning of the laundry facility, whether in-house or outsourced
• Assist in planning layout, workflow, and equipment placement for optimal efficiency
• Support procurement and installation of laundry machinery, systems, and chemicals
• Develop and implement Standard Operating Procedures (SOPs) for all laundry processes
• Establish linen flow processes (soiled collection, washing, finishing, distribution)

Laundry Operations Management

• Oversee daily laundry operations, including washing, drying, pressing, folding, and distribution
• Ensure proper handling of guest laundry, staff uniforms, and hotel linens
• Maintain high standards of hygiene, cleanliness, and fabric care
• Ensure timely delivery of clean linen and uniforms to all departments
• Monitor productivity, turnaround times, and workflow efficiency

Linen & Uniform Management

• Establish and manage linen and uniform inventory systems
• Ensure proper sorting, tracking, and rotation of linen to extend lifecycle
• Monitor linen losses, damages, and replacement requirements
• Ensure proper care and maintenance of staff uniforms

Guest Laundry Services

• Ensure high-quality and timely guest laundry, dry cleaning, and pressing services
• Monitor guest satisfaction and ensure service recovery for any issues
• Ensure accuracy in billing and handling of guest items
• Maintain confidentiality and proper handling of guest garments
• https://careers.mandarinoriental.com/jobs/laundry-manager-hangzhou-china