Lead Esthetician

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.

Job Summary:

The Lead Esthetician plays a key role in delivering elevated, results-driven facial and skincare experiences, aligned with the highest standards of luxury spa service and brand excellence. This role requires expert knowledge in all esthetic treatments featured on the spa menu, performed with precision, elegance, and impeccable draping technique.

In addition to providing personalized guest care, the Lead Esthetician serves as a mentor and role model for the esthetics team—supporting daily operations including recruitment, training, scheduling, advanced product and treatment education, inventory management, and quality assurance. This leader fosters a culture of refinement and professionalism, ensuring every guest interaction is marked by understanding their needs, sophistication, and exceptional service.

A little bit about your day 

Reporting to the Spa Director, every day is different, you will:

• Promote Regent’s service philosophy and style through our people attributes.
• Embody Guerlain and third-party consultant’s philosophy, while upholding all spa policies, procedures, and Forbes 5-Star service standards.
• Act as the primary liaison for the Esthetics team, ensuring clear communication and consistent adherence to service and brand standards.
• Uphold strict confidentiality at all times, protecting the privacy of both colleagues and guests.
• Deliver expert skincare treatments with professionalism, attentiveness, and personalized care.
• Provide in-depth consultations and recommend tailored products and enhancements to elevate the guest experience and drive retail performance.
• Foster guest relationships to encourage loyalty and repeat visits.
• Maintain pristine, well-stocked treatment areas; ensure compliance with sanitation and safety standards in accordance with third party consultant and state guidelines.
• Support and mentor Estheticians through training, quality monitoring, and daily performance coaching.
• Assist with vendor-led product and protocol training and help facilitate onboarding for new colleagues.
• Oversee inventory, product distribution, and ensure equipment is in optimal condition.
• Collaborate with Spa Leadership on scheduling, evaluations, and operational tasks, including guest feedback resolution, daily briefings, and departmental meetings.
• Participate in all required trainings and support spa initiatives as needed.
• Limited travel will be required.
• https://careers.ihg.com/en/job-details/?jobref=Lead+Esthetician+-+Regent+Santa+Monica+Beach%7cUK%7c147918#12293