JOB OVERVIEW:
Under the guidance of the Restaurant Manager, the Lead Server is responsible for supervising the front-of-house service team, ensuring the delivery of exceptional guest service and smooth daily operations within the restaurant. The Head Server leads by example, maintains brand standards, and fosters a positive team environment focused on hospitality excellence. This role also collaborates closely with other departments to ensure seamless guest experiences and operational efficiency.
YOUR KEY RESPONSIBILITIES:
• Lead and manage the front -of-house service team to deliver exceptional guest service and ensure smooth daily restaurant operations.
• Maintain the highest standards of hospitality and ensure consistency with brand and restaurant service standards.
• Oversee scheduling, training, and performance management of servers to develop a skilled and motivated team.
• Collaborate closely with kitchen and management teams to coordinate service flow and resolve any guest issues promptly and effectively.
• Monitor guest feedback related to dining service and implement strategies for continuous improvement.
• Support revenue management initiatives by maximizing table turnover and upselling menu and beverage items.
• Ensure full compliance with health, safety, and restaurant policies and procedures.
• Foster team engagement and growth through ongoing training, coaching, and mentorship.
• Mentor and guide staff in teamwork, professionalism, and delivering consistent quality service.
• Ensure all daily reports, service logs, and documentation are accurately completed.
• Perform any other reasonable duties assigned by the Restaurant Manager to support operational excellence.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. At Pullman Auckland, we see the familiar differently, delivering pioneering experiences […]
“Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, […]
Company Description Recognized as the #1 Best Canadian Hotel in Travel + Leisure’s 2024 World’s Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city’s sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and […]
The London EDITION is looking for its next Head Waiter or Head Waitress! Would you like a job that gives you… Late night/early morning taxi contribution up to £20 Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000! £5 breakfast when staying in any of our European hotels Discounted food & drink […]
Descrição da empresa Com mais de 1.000 hotéis em 59 países, ibis é a rede líder no mercado da América Latina e Europa e referência global na hotelaria econômica. Os hotéis da marca oferecem um serviço de qualidade a um preço acessível. Descrição da vaga Atender e servir o cliente no bar / restaurante / […]
